Whatever type of cleaning equipment you operate, there’s a choice of maintenance and repair solutions to keep your equipment running at optimum performance, with our 100% guarantee to save you money.
OUR SERVICE PROMISE
- REDUCE YOUR MAINTENANCE COSTS
- FIT GENUINE PARTS
- GUARANTEE 24 HR BREAKDOWN RESPONSE
- REPAIR OR PROVIDE A REPLACEMENT MACHINE
- DELIVER TECHNICAL SUPPORT 24/7
- INCLUDE FREE OPERATOR TRAINING WITH EVERY SERVICE PLAN
- MINIMISE MACHINE DOWNTIME
Service Has Never Been More Affordable
Our own research into cleaning machine maintenance with our customers across many industry sectors, made us ask one simple question.
“How can we provide true added value for cleaning equipment owners across the UK when it comes to servicing and repairs ? “
THE RESULT: A complete redesign of our maintenance and repair plans, focused on delivering you the best solutions to keep your equipment efficient for longer, with flexible solutions tailored to your exact needs at the most competitive prices.
We truly refuse to be beaten on price, parts availability, and in our ability to respond to emergency breakdowns when our customers need us the most.
Please get in touch for a price, and see how much you can save on your cleaning machine maintenance costs, against your current plan.
Our Service Plans
You're in good hands... Let NWCE take control
You have a choice of three base levels of service to cover every type of cleaning machine and the demands of the cleaning environment.
All service plans are flexible to be fully tailored to your requirements.
If you are not sure what plan to choose, call us on 01942 466258 to arrange a consultation, or enquire below and we will be in touch quickly to advise you.
Eco Service
- 2 to 4 inspection visits per year
- Covers standard machine warranty on new equipment
- Based on 250/500 hours machine usage per year
- Service plans from 1 to 3 years at a fixed rate
- 5% discount on all additional repairs
- Simple fixed cost monthly payment plan
- Guaranteed emergency response time of 48/72 hours*c
Smart Service
- 2 to 4 routine services per year
- Covers standard warranty and extended warranty options on new equipment
- Check on parts subject to wear, splash guards, filters, brakes, wheels, motors, and electrical components
- Based on 250/500 hours machine usage per year
- Service plans from 1 to 3 years at a fixed rate
- 10% discount on all additional repairs
- Simple fixed cost monthly payment plan
- Guaranteed emergency response time of 24/48 hours
All-Inclusive Breakdown Cover
- Up to 4 routine services per year
- Covers standard warranty and includes extended machine warranty of up to 3 years based on the service plan
- Check on all parts subject to wear (AS SMART SERVICE)
- Check and replacement of main consumables such as squeegees, rubber skirts and brushes
- Covers the replacement of 1 new set of batteries within the warranty period
- Unlimited hours usage per year
- Replacement machine in the event of machine downtime exceeding 3 days. (On request)
- Service plans from 1 to 5 years at a fixed rate
- 20% discount on any work outside the scope of the agreement
- Simple fixed cost monthly payment
- Guaranteed emergency response time of 24 hours
BENEFITS FROM NWCE SERVICE PLANS
- Customised service plans bespoke to your exact needs
- Maximum machine performance & efficiency
- Fixed cost servicing and complete transparency
- Maximum machine uptime and reduction of unexpected faults
- Keeps your machinery safe and compliant
- Helps you maintain control of costs
Inspections per Year
Covers and Warranty
Discount
Service Plan
Guaranteed Emergency Response
Check on Parts
Machine Hours per Year
Eco Service
2-4 Inspections per year
Covers standard machine warranty and extended warranty on new equipment
5%
1-3 years at a fixed rate
24-48 hours
250/500
Smart Service
2-4 Services per year
Covers standard machine warranty on new equipment
10%
1-3 years at a fixed rate
24-48 hours
250/500
All Inclusive
4 Services per year
Covers standard warranty and includes extended machine warranty of up to 3 years based on the service plan
20%
1-5 years at a fixed rate
24-48 hours
Check and replacement of main consumables such as squeegees, rubber skirts and brushes
Unlimited hours
Rapid Response
If your cleaning equipment develops a fault, one simple call is all you need to do. Our service team will get your machine back up and running in no time, so there is no need to worry. Call our service team now – 01942 466258.
Our aim is to respond to emergency breakdowns within 24 hours. This is because we want to get every machine working, and back to you as soon as possible. We want to help you to keep your cleaning operation running smoothly.
Where We Service
If you’re based in the North of England, then we have you covered. We guarantee delivery anywhere across the north west within 24 hours. Being a local family business means that if you’re in the North West, we’re just down the road. Our innovative cleaning machines and complete service offering means we are ready to react to any sales, service, hire or parts enquiry quickly, and make sure you’re totally satisfied with our service.
How to Find Us
You can find us just off Wallgate, the main route into Wigan. Turn off Wallgate into Wilcock Street between Savoy Timber and Corkhills VW garage until you get to the end of the road with Stoneacre Garage facing you. Go straight across the junction onto York Street keeping left as you come round a right hand bend past MotorStart. When you pass you will see Pier Aquatics on your left, immediately turn into Appleton Street as you see Tack Thai Foods in front of you before the one way system starts. (If you enter the one way system you have gone too far.) You will find our premises to the rear on the right hand side. We look forward to seeing you soon.
