Whatever type of cleaning equipment you operate, there’s a choice of maintenance and repair solutions to keep your equipment running at optimum performance, with our 100% guarantee to save you money.

OUR SERVICE PROMISE

Service Has Never Been More Affordable

Our own research into cleaning machine maintenance with our customers across many industry sectors, made us ask one simple question.

How can we provide true added value for cleaning equipment owners across the UK when it comes to servicing and repairs ? 

THE RESULT: A complete redesign of our maintenance and repair plans, focused on delivering you the best solutions to keep your equipment efficient for longer, with flexible solutions tailored to your exact needs at the most competitive prices.

We truly refuse to be beaten on price, parts availability, and in our ability to respond to emergency breakdowns when our customers need us the most.

Please get in touch for a price, and see how much you can save on your cleaning machine maintenance costs, against your current plan.

Our Service Plans

You're in good hands... Let NWCE take control

You have a choice of three base levels of service to cover every type of cleaning machine and the demands of the cleaning environment.

All service plans are flexible to be fully tailored to your requirements.

If you are not sure what plan to choose, call us on 01942 466258 to arrange a consultation, or enquire below and we will be in touch quickly to advise you.

Cleaning Equipment Repairs Eco Service

Eco Service

This plan covers simple machine inspections to make sure your machine is operating correctly and in good condition. If we find any cleaning equipment parts or repairs that are needed, we provide a separate repair estimate. Eco service helps to guarantee maximum efficiency and consistent performance, designed for machines with low use in light cleaning conditions.
 
WHAT IT COVERS
 
  • 2 to 4 inspection visits per year
  • Covers standard machine warranty on new equipment
  • Based on 250/500 hours machine usage per year
  • Service plans from 1 to 3 years at a fixed rate
  • 5% discount on all additional repairs
  • Simple fixed cost monthly payment plan
  • Guaranteed emergency response time of 48/72 hours*c

Smart Service

Includes routine service intervals by our qualified service technicians to inspect and ensure optimum machine performance and efficiency on every visit. Each service covers checks on all serviceable spare parts and wear and tear parts designed to offer fixed cost servicing.
 
WHAT IT COVERS
 
  • 2 to 4 routine services per year
  • Covers standard warranty and extended warranty options on new equipment
  • Check on parts subject to wear, splash guards, filters, brakes, wheels, motors, and electrical components
  • Based on 250/500 hours machine usage per year
  • Service plans from 1 to 3 years at a fixed rate
  • 10% discount on all additional repairs
  • Simple fixed cost monthly payment plan
  • Guaranteed emergency response time of 24/48 hours 
Routine Service and Repairs Transparent
All-Inclusive Breakdown Cover Transparent

All-Inclusive Breakdown Cover

With our complete package we’ve got you completely covered. Complete cover allows you to focus on your business and let us take care of everything for you. Covers up to 4 routine services a year, guaranteed breakdown response times, replacement of all wear and tear items, and ensures your’e machine operates to its optimum efficiency and guarantees maximum uptime.
 
WHAT IT COVERS
 
  • Up to 4 routine services per year
  • Covers standard warranty and includes extended machine warranty of up to 3 years based on the service plan
  • Check on all parts subject to wear (AS SMART SERVICE)
  • Check and replacement of main consumables such as squeegees, rubber skirts and brushes
  • Covers the replacement of 1 new set of batteries within the warranty period
  • Unlimited hours usage per year
  • Replacement machine in the event of machine downtime exceeding 3 days. (On request)
  • Service plans from 1 to 5 years at a fixed rate
  • 20% discount on any work outside the scope of the agreement
  • Simple fixed cost monthly payment
  • Guaranteed emergency response time of 24 hours
BENEFITS FROM NWCE SERVICE PLANS
 
  • Customised service plans bespoke to your exact needs
  • Maximum machine performance & efficiency
  • Fixed cost servicing and complete transparency
  • Maximum machine uptime and reduction of unexpected faults
  • Keeps your machinery safe and compliant
  • Helps you maintain control of costs

Inspections per Year

Covers and Warranty

Discount

Service Plan

Guaranteed Emergency Response

Check on Parts

Machine Hours per Year

Eco Service

Cleaning Equipment Repairs Eco Service

2-4 Inspections per year

Covers standard machine warranty and extended warranty on new equipment

5%

1-3 years at a fixed rate

24-48 hours

Check on parts subject to wear, splash guards, filters, brakes, wheels, motors, and electrical components

250/500

Smart Service

2-4 Services per year

Covers standard machine warranty on new equipment

10%

1-3 years at a fixed rate

24-48 hours

250/500

All Inclusive

4 Services per year

Covers standard warranty and includes extended machine warranty of up to 3 years based on the service plan

20%

1-5 years at a fixed rate

24-48 hours

Check and replacement of main consumables such as squeegees, rubber skirts and brushes

Unlimited hours

Rapid Response

Cleaning Equipment Rapid Response

If your cleaning equipment develops a fault, one simple call is all you need to do. Our service team will get your machine back up and running in no time, so there is no need to worry. Call our service team now – 01942 466258.

Our aim is to respond to emergency breakdowns within 24 hours. This is because we want to get every machine working, and back to you as soon as possible.  We want to help you to keep your cleaning operation running smoothly.

Where We Service

If you’re based in the North of England, then we have you covered. We guarantee delivery anywhere across the north west within 24 hours. Being a local family business means that if you’re in the North West, we’re just down the road. Our innovative cleaning machines and complete service offering means we are ready to react to any sales, service, hire or parts enquiry quickly, and make sure you’re totally satisfied with our service. 

 

How to Find Us

You can find us just off Wallgate, the main route into Wigan. Turn off Wallgate into Wilcock Street between Savoy Timber and Corkhills VW garage until you get to the end of the road with Stoneacre Garage facing you. Go straight across the junction onto York Street keeping left as you come round a right hand bend past MotorStart. When you pass you will see Pier Aquatics on your left, immediately turn into Appleton Street as you see Tack Thai Foods in front of you before the one way system starts. (If you enter the one way system you have gone too far.)  You will find our premises to the rear on the right hand side. We look forward to seeing you soon. 

Service / Repair Form