Rapid Response

Emergency Breakdown Response_1

If your cleaning equipment develops a fault, one simple call is all you need to do. Our service team will get your machine back up and running in no time, so there is no need to worry. Call our service team now – 01942 834132. 

Our aim is to respond to emergency breakdowns within 24 hours. This is because we want to get every machine working, and back to you as soon as possible.  We want to help you to keep your cleaning operation running smoothly. 

Our engineers posses the ability and experience to quickly find faults with equipment. They also know how to fix these problems quickly. This is because our technicians are fully trained at repairing all types of cleaning equipment. Due to this, we can get your machine back to you in no time. If additional spare parts are required, we work with leading global part supplies to guarantee speedy deliveries. This helps us if we have any non-stocked spare parts, which results in us keeping the machine downtime to a minimum.

Cleaning Equipment Maintenance & Repair Services

Keeping your cleaning fleet reliable & efficient

Putting our customers needs before anything else is a vital part of how we think at NWCE, and delivering a first class service is in our DNA.Taking good care of your cleaning machines protects the long term value of your cleaning operation. We guarantee that you will have complete confidence in our ability to ensure consistency in machine performance, safety and affordability to keep your business running smoothly. We believe this is the best strategy for developing long term strong partnerships with likeminded companies. Our service support team cover every aspect of cleaning machine servicing and repairs, helping to maintain the health of your machines with routine maintenance plans, with the ability to react quickly if you encounter unexpected problems. We are always here to provide a professional service, with 24/48 hour guaranteed response times on emergency breakdown cover, workshop repairs carried out in our authorised main dealer workshops. We deliver complete transparency in protecting the investment you make on your cleaning equipment with accurate fleet management reporting systems designed to keep you lean and efficient.

Advantages of periodic maintenance

Machine Performance – Routine Service Intervals from a team of experienced service technicians experienced in keeping optimum machine performance over time with rapid response when called upon.
 
Safety & Compliance – Our service team are equipped with the latest tools and diagnostic equipment to ensure your machine meets operational compliance, with staff training programs designed to keep them safe.
 
Cost Of Ownership  – Having a service plan designed exactly for your needs helps save time and costs. Protecting your machine with preventative maintenance reduces the risk of high unexpected repair charges and helps keep you in control of your cleaning costs.

Rapid Response

If your cleaning equipment develops a fault, one simple call is all you need to do. Our service team will get your machine back up and running in no time, so there is no need to worry. Call our service team now – 01942 834132.

Our aim is to respond to emergency breakdowns within 24 hours. This is because we want to get every machine working, and back to you as soon as possible.  We want to help you to keep your cleaning operation running smoothly.

Our engineers posses the ability and experience to quickly find faults with equipment. They also know how to fix these problems quickly. This is because our technicians are fully trained at repairing all types of cleaning equipment. Due to this, we can get your machine back to you in no time. If additional spare parts are required, we work with leading global part supplies to guarantee speedy deliveries. This helps us if we have any non-stocked spare parts, which results in us keeping the machine downtime to a minimum.

Rapid Response

Our Service Plans

You're in good hands... Let NWCE take control

Our service plans offer 3 levels of maintenance to help you choose the right service plan that best fits your needs.
 
Having a service plan that is best suited to the machine and the demands of the application at a fixed price, with easy monthly payments keeps you in complete control.
Workshop overhauls

Eco Service

This plan covers simple machine inspections to make sure your machine is operating correctly and in good condition. If we find any parts or repairs that are needed, we provide a separate repair estimate. Eco service helps to guarantee maximum efficiency and consistent performance, designed for machines with low use in light cleaning conditions.
 
WHAT IT COVERS
 
  • 2 to 4 inspection visits per year
  • Covers standard machine warranty on new equipment
  • Based on 250/500 hours machine usage per year
  • Service plans from 1 to 3 years at a fixed rate
  • 5% discount on all additional repairs
  • Simple fixed cost monthly payment plan
  • Guaranteed emergency response time of 48/72 hours*
Workshop overhauls

Routine Service and Repairs

Our service plans give you complete control of your cleaning equipment maintenance. The plans are designed to lower the cost of ownership and prolong the life of your equipment. 

There are numerous benefits to using a service plan:

  • Control your maintenance budgets with a simple fixed cost monthly payment plan
  • Lower the risk of major breakdowns with routine pre-scheduled service visits
  • Reduce machine downtime and keep your equipment operating at peak performance
  • Significantly increase the life expectancy of your cleaning equipment
  • Improve the cleanliness of your facility and maintain hygiene standards

Smart Service

Includes routine service intervals by our qualified service technicians to inspect and ensure optimum machine performance and efficiency on every visit. Each service covers checks on all serviceable spare parts and wear and tear parts designed to offer fixed cost servicing.
 
WHAT IT COVERS
 
  • 2 to 4 routine services per year
  • Covers standard warranty and extended warranty options on new equipment
  • Check on parts subject to wear, splash guards, filters, brakes, wheels, motors, and electrical components
  • Based on 250/500 hours machine usage per year
  • Service plans from 1 to 3 years at a fixed rate
  • 10% discount on all additional repairs
  • Simple fixed cost monthly payment plan
  • Guaranteed emergency response time of 24/48 hours 
Routine Scheduled Repairs_1

Workshop Repairs and Overhauls

If your machine needs a major repair, we have a purpose built workshop ready and waiting. This workshop consists of all the latest tools and equipment, designed to carry out extensive repairs and machine refurbishments. 

When you have an ageing machine, refurbishing it can be a cheaper alternative than replacing it. We provide free machine evaluations. Our refurbishment program has gained a solid reputation thanks to the quality of our work. We completely strip and rebuild machines, replacing all worn parts. Also, we recondition all major components and fit new batteries and chargers into the machine. 

All complete rebuilds come with full warranty terms to insure the quality of workmanship.

We repair all leading machine brands. Including; Karcher, Lavor, Fimap, Tennant, Dupreco, Cleanfix, ICE, I-mop and many more! If you have a faulty machine, we can fix it.

We source genuine parts and universal parts for all leading brands, saving up to 70% off direct manufacturer prices.

For advice and support, please call us on: 01942 834132. Or alternatively, fill in the service request form below.

Routine Scheduled Repairs_1
All inc breakdown cover

All-Inclusive Breakdown Cover

With our complete package we’ve for you completely covered. Complete cover allows you to focus on your business and let us take care of everything for you. Covers up to 4 routine services a year, guaranteed breakdown response times, replacement of all wear and tear items, and ensures your’e machine operates to its optimum efficiency and guarantees maximum uptime.
 
WHAT IT COVERS
 
  • Up to 4 routine services per year
  • Covers standard warranty and includes extended machine warranty of up to 3 years based on the service plan
  • Check on all parts subject to wear (AS SMART SERVICE)
  • Check and replacement of main consumables such as squeegees, rubber skirts and brushes
  • Covers the replacement of 1 new set of batteries within the warranty period
  • Unlimited hours usage per year
  • Replacement machine in the event of machine downtime exceeding 3 days. (On request)
  • Service plans from 1 to 5 years at a fixed rate
  • 20% discount on any work outside the scope of the agreement
  • Simple fixed cost monthly payment
  • Guaranteed emergency response time of 24 hours
BENEFITS FROM NWCE SERVICE PLANS
 
  • Customised service plans bespoke to your exact needs
  • Maximum machine performance & efficiency
  • Fixed cost servicing and complete transparency
  • Maximum machine uptime and reduction of unexpected faults
  • Keeps your machinery safe and compliant
  • Helps you maintain control of costs
All inc breakdown cover

All-Inclusive Breakdown Cover

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Eco Service

Workshop overhauls
This plan covers simple machine inspections to make sure your machine is operating correctly and in good condition. If we find any parts or repairs that are needed, we provide a separate repair estimate. Eco service helps to guarantee maximum efficiency and consistent performance, designed for machines with low use in light cleaning conditions.
 
WHAT IT COVERS
 
  • 2 to 4 inspection visits per year
  • Covers standard machine warranty on new equipment
  • Based on 250/500 hours machine usage per year
  • Service plans from 1 to 3 years at a fixed rate
  • 5% discount on all additional repairs
  • Simple fixed cost monthly payment plan
  • Guaranteed emergency response time of 48/72 hours*

Routine Service and Repairs

Workshop overhauls

Our service plans give you complete control of your cleaning equipment maintenance. The plans are designed to lower the cost of ownership and prolong the life of your equipment. 

There are numerous benefits to using a service plan:

  • Control your maintenance budgets with a simple fixed cost monthly payment plan
  • Lower the risk of major breakdowns with routine pre-scheduled service visits
  • Reduce machine downtime and keep your equipment operating at peak performance
  • Significantly increase the life expectancy of your cleaning equipment
  • Improve the cleanliness of your facility and maintain hygiene standards

Smart Service

Includes routine service intervals by our qualified service technicians to inspect and ensure optimum machine performance and efficiency on every visit. Each service covers checks on all serviceable spare parts and wear and tear parts designed to offer fixed cost servicing.
 
WHAT  IT COVERS
 
  • 2 to 4 routine services per year
  • Covers standard warranty and extended warranty options on new equipment
  • Check on parts subject to wear, splash guards, filters, brakes, wheels, motors, and electrical components
  • Based on 250/500 hours machine usage per year
  • Service plans from 1 to 3 years at a fixed rate
  • 10% discount on all additional repairs
  • Simple fixed cost monthly payment plan
  • Guaranteed emergency response time of 24/48 hours 
Routine Scheduled Repairs_1

Workshop Repairs and Overhauls

Routine Scheduled Repairs_1

If your machine needs a major repair, we have a purpose built workshop ready and waiting. This workshop consists of all the latest tools and equipment, designed to carry out extensive repairs and machine refurbishments. 

When you have an ageing machine, refurbishing it can be a cheaper alternative than replacing it. We provide free machine evaluations. Our refurbishment program has gained a solid reputation thanks to the quality of our work. We completely strip and rebuild machines, replacing all worn parts. Also, we recondition all major components and fit new batteries and chargers into the machine. 

All complete rebuilds come with full warranty terms to insure the quality of workmanship.

We repair all leading machine brands. Including; Karcher, Lavor, Fimap, Tennant, Dupreco, Cleanfix, ICE, I-mop and many more! If you have a faulty machine, we can fix it.

We source genuine parts and universal parts for all leading brands, saving up to 70% off direct manufacturer prices.

For advice and support, please call us on: 01942 834132. Or alternatively, fill in the service request form below.

All inc breakdown cover

All-Inclusive Breakdown Cover

With our complete package we’ve for you completely covered. Complete cover allows you to focus on your business and let us take care of everything for you. Covers up to 4 routine services a year, guaranteed breakdown response times, replacement of all wear and tear items, and ensures your’e machine operates to its optimum efficiency and guarantees maximum uptime.
 
WHAT IT COVERS
 
  • Up to 4 routine services per year
  • Covers standard warranty and includes extended machine warranty of up to 3 years based on the service plan
  • Check on all parts subject to wear (AS SMART SERVICE)
  • Check and replacement of main consumables such as squeegees, rubber skirts and brushes
  • Covers the replacement of 1 new set of batteries within the warranty period
  • Unlimited hours usage per year
  • Replacement machine in the event of machine downtime exceeding 3 days. (On request)
  • Service plans from 1 to 5 years at a fixed rate
  • 20% discount on any work outside the scope of the agreement
  • Simple fixed cost monthly payment
  • Guaranteed emergency response time of 24 hours
  • BENEFITS FROM NWCE SERVICE PLANS
     
    • Customised service plans bespoke to your exact needs
    • Maximum machine performance & efficiency
    • Fixed cost servicing and complete transparency
    • Maximum machine uptime and reduction of unexpected faults
    • Keeps your machinery safe and compliant
    • Helps you maintain control of costs

Inspections per Year

Covers and Warranty

Discount

Service Plan

Guaranteed Emergency Response

Check on Parts

Machine Hours per Year

Eco Service

2-4 Inspections per year

Covers standard machine warranty and extended warranty on new equipment

5%

1-3 years at a fixed rate

24-48 hours

Check on parts subject to wear, splash guards, filters, brakes, wheels, motors, and electrical components

250/500

Smart Service

2-4 Services per year

Covers standard machine warranty on new equipment

10%

1-3 years at a fixed rate

24-48 hours

250/500

All Inclusive

4 Services per year

Covers standard warranty and includes extended machine warranty of up to 3 years based on the service plan

20%

1-5 years at a fixed rate

24-48 hours

Check and replacement of main consumables such as squeegees, rubber skirts and brushes

Unlimited hours

Rapid Response

If your cleaning equipment develops a fault, one simple call is all you need to do. Our service team will get your machine back up and running in no time, so there is no need to worry. Call our service team now – 01942 834132.

Our aim is to respond to emergency breakdowns within 24 hours. This is because we want to get every machine working, and back to you as soon as possible.  We want to help you to keep your cleaning operation running smoothly.

Where We Service

If you’re based in the North of England, then we have you covered. We guarantee delivery anywhere across the north west within 24 hours. Being a local family business means that if you’re in the North West, we’re just down the road. Our innovative cleaning machines and complete service offering means we are ready to react to any sales, service, hire or parts enquiry quickly, and make sure you’re totally satisfied with our service. 

 

How to Find Us

You can find us just off Wallgate, the main route into Wigan. Turn off Wallgate into Wilcock Street between Savoy Timber and Corkhills VW garage until you get to the end of the road with Stoneacre Garage facing you. Go straight across the junction onto York Street keeping left as you come round a right hand bend past MotorStart. When you pass you will see Pier Aquatics on your left, immediately turn into Appleton Street as you see Tack Thai Foods in front of you before the one way system starts. (If you enter the one way system you have gone too far.)  You will find our premises to the rear on the right hand side. We look forward to seeing you soon. 

Service / Repair Form